Return & Refund Policy
Return & Refund Policy
Effective Date: April 16, 2026
At OSO RIDGE, we stand behind our products. If something isn't right, we want to make it right. Please read our policy carefully before submitting a return request.
1. Return Window
We accept returns within 30 days of the delivery date. Items must be returned in their original condition — unworn, unwashed, with all original tags attached. Items that have been used, washed, altered, or damaged after delivery are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Items marked as "Final Sale" or purchased during a clearance event
- Gift cards
- Items returned after the 30-day window
- Items showing signs of wear, washing, or damage caused by the customer
3. How to Start a Return
To initiate a return, email us at osoridgeapparel@gmail.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return
We will respond within 2–3 business days with return instructions. Do not send items back without receiving return authorization first.
4. Refunds
Once we receive and inspect your returned item(s), we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank or card issuer to post the refund.
Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).
5. Exchanges
We offer exchanges for a different size or color of the same item, subject to availability. To request an exchange, follow the same return process and indicate the item you'd like instead. If your preferred item is unavailable, we will issue a refund.
6. Defective or Incorrect Items
If you receive a defective item or something different from what you ordered, contact us within 7 days of delivery at osoridgeapparel@gmail.com. We will cover return shipping and send a replacement or issue a full refund — your choice.
7. Return Shipping Costs
Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method. OSO RIDGE is not responsible for returns lost in transit.
