Refund policy

Last updated: October 27, 2026

30-Day Return Policy

You may request a return within 30 days after receiving your order. To be eligible, the item must be unworn, unused, unwashed, unaltered, free of stains or odors, with original tags attached, and in its original packaging. You must also provide the receipt or order number.

To request a return, email osocare@osoridge.com before sending anything back. If your return is approved, we will provide return instructions. Items sent without prior authorization may not be accepted.

Approved returns should be sent to:
OSO RIDGE
2333 El Indio Hwy
Eagle Pass, TX 78852

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at osocare@osoridge.com with your order number and clear photos of the item and packaging. When the issue is confirmed, OSO RIDGE will cover reasonable return shipping and offer a replacement or a full refund, including the original standard shipping charge. This does not cover damage caused after delivery by wear, misuse, improper care, accidents, or unauthorized alterations.

Items Not Eligible for Return

We cannot accept returns for items that are worn, washed, used, altered, stained, damaged after delivery, missing tags, or not in their original condition. Gift cards, personalized or custom-made items, and items clearly marked final sale are also not returnable, except when required by law or when they arrive damaged, defective, or incorrect.

Exchanges

For a different item or size, contact us first. Once the original return is approved, the fastest option is usually to place a new order. We will work with you fairly if we sent the wrong item or the item arrived damaged or defective.

Return Shipping

For ordinary returns, such as a change of mind or ordering the wrong size, the customer is responsible for return shipping. Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise. We do not charge a restocking fee.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 5 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed after we approved your refund, email osocare@osoridge.com.

Cancellations

To request an order cancellation, email us as soon as possible. We will cancel and refund the order if it has not entered processing or shipped. Once an order has shipped, the return rules above apply.

Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.