Shipping policy

Last updated: October 27, 2026

Shipping Destinations

OSO RIDGE currently ships within the United States. Available destinations and shipping methods are shown at checkout. We do not currently offer local pickup or local delivery.

Order Processing

Orders are normally processed within 2 to 5 business days, excluding weekends and federal holidays. Processing time is separate from carrier transit time. During product launches, holidays, or unusually high order volume, processing may take longer; we will communicate material delays.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery dates are displayed at checkout based on the destination and order. Any free-shipping offer applies only when it is displayed at checkout. Delivery dates are estimates and are not guarantees unless expressly stated otherwise.

Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information. Tracking may take up to 48 hours to update after the carrier receives the package.

Delays and Cancellations

We will ship within the time promised at checkout or in the product listing. If we cannot meet that time, we will notify you, provide a revised expected ship date, and give you the choice to accept the delay or cancel the unshipped order for a full refund. If no shipping time is stated, we will ship within 30 days or provide the same notice and choice. Refunds for canceled unshipped orders will be issued promptly to the original payment method.

Address Accuracy

Please review your shipping address before placing the order. Contact osocare@osoridge.com as soon as possible if an address needs correction. We cannot guarantee changes after an order begins processing. If a package is returned because the address provided was incomplete or incorrect, we will contact you; reasonable reshipping charges may apply unless the error was ours.

Lost, Stolen, or Damaged Shipments

If tracking does not update, a package appears lost, or an item arrives damaged, email osocare@osoridge.com with your order number. For damage, please contact us within 7 days of delivery and include clear photos of the item and packaging. We will work with you and the carrier to investigate and provide an appropriate replacement or refund when the claim is confirmed. This does not limit rights available under applicable law.

Split Shipments

Orders containing multiple items may arrive in separate packages. You will not be charged additional shipping solely because we split an order.

Preorders and Backorders

Any preorder or backorder will show an expected shipping timeframe on the product page or at checkout. If that timeframe changes materially, we will notify you and offer the option to accept the delay or cancel the unshipped item for a full refund.

Contact

For shipping questions, email osocare@osoridge.com.