Shipping Policy

Shipping Policy

Effective Date: April 16, 2026

OSO RIDGE is committed to getting your order to you as quickly and reliably as possible. Please review our shipping information below.

1. Processing Time

Orders are typically processed within 2–4 business days (Monday–Friday, excluding holidays) after payment is confirmed. During peak seasons or new product launches, processing times may be slightly longer. You will receive an email with tracking information once your order ships.

2. Shipping Carriers

OSO RIDGE ships via USPS, UPS, or FedEx depending on order size, destination, and availability. Carrier selection is made at our discretion to ensure the best delivery experience.

3. Domestic Shipping (United States)

The following shipping options are available for orders within the United States:

  • Standard Shipping — 5–8 business days after processing
  • Expedited Shipping — 2–3 business days after processing
  • Overnight Shipping — 1 business day after processing (where available)

Shipping rates are calculated at checkout based on order weight, dimensions, and destination. Free shipping promotions may be available on qualifying orders — check our website for current offers.

4. International Shipping

We ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the customer and are not included in our shipping charges.

International delivery times vary by destination and customs processing. OSO RIDGE is not responsible for delays caused by customs or local postal services.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order directly on the carrier's website. If you do not receive a tracking email within 5 business days of placing your order, please contact us at osoridgeapparel@gmail.com.

6. Lost or Damaged Shipments

If your package is lost or arrives damaged, contact us at osoridgeapparel@gmail.com within 7 days of the expected delivery date. We will work with the carrier to investigate and, where appropriate, send a replacement or issue a refund. OSO RIDGE is not responsible for packages marked as delivered by the carrier but reported as not received.

7. Address Accuracy

Please ensure your shipping address is accurate and complete when placing your order. OSO RIDGE is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at osoridgeapparel@gmail.com — we'll do our best to correct it before the order ships.

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